Customer Service Information
To contact SPR Images:
Email: This is by far the best way to reach me because I check it compulsively and it's always with me no matter where I am.
Telephone: If you would like to speak to me by telephone, please send an email request so we can set up a mutually workable time.
Fax: The fax number is 805-563-5764
Mail: The mailing address is:
3905 State Street, Suite 7-168
Santa Barbara, CA 93105
Within the United States:
As an introductory special, shipping costs for UPS Ground within the USA are included in the purchase price of all prints. At some point in the near future we will offer a variety of shipping options (Ground, 2nd Air, Overnight) at different rates based on actual shipment size, weight and distance.
We are happy to ship to most international destinations. If you would like to place an order for international shipment, please write via the contact page.
Order delivery time:
First of all, every order will be confirmed with an estimated ship date, and all orders ship by UPS Ground unless custom shipping is arranged in advance. Most shipments will go out on Mondays (see below) and shipping time in the continental US is typically 2-5 days depending on how far from Santa Barbara you are.
To maintain an organized workflow (and leave me time to work on new images, get a haircut, etc.), orders received during a given week (by 5:00 PM on Friday) will be produced the following week, roughly as follows:
Monday: Image adjustments and printing
Tuesday: Print coating and laminating
Wednesday: Moulding cutting and frame gluing
Thursday: Print and frame assembly
Friday: Final labeling and packing for shipment the following Monday